Technical Issues and Support

A guide to replacing or renewing your green card. Learn when and how to file Form I-90 if your Permanent Resident Card is lost, stolen, or expiring.

How to Replace or Renew Your Green Card: A Simple Guide

As a Lawful Permanent Resident, your Green Card (officially Form I-551) is your most important document for proving your identity and your right to live and work in the United States. But what happens if it gets lost, stolen, damaged, or is about to expire?

Don't panic! There is a clear process for replacing or renewing your card. This guide will walk you through when you need to file, what form to use, and the basic steps involved.

When Do I Need to Replace or Renew My Green Card?

You must apply for a replacement card if your current one was:

• Lost, stolen, or destroyed: If your card is gone for any reason, you should apply for a replacement as soon as possible.
  
  
• Expiring or Expired: If you have a 10-year green card, you should apply for renewal if it expires within the next 6 months. Please note that 2-year green cards must be renewed by filing Form I-751 up to 90-days before the cards’ expiry date.
  
  
• Incorrect: If the card has incorrect information due to a USCIS error or a legal change (like a name change).
  
  
• Never Received: If USCIS mailed your card but it never arrived at your address.
  
  
• You turned 14: If you have a green card issued before your 14th birthday, you typically need to get a new one after you turn 14.

Very Important Distinction: This process outline below is for renewing a 10-year green card. If you have a 2-year conditional green card (usually from a recent marriage), you do NOT use this process. You must file Form I-751, Petition to Remove Conditions on Residence, to remove conditions and get your 10-year card.

Form I-90: The Key to Replacing Your Green Card

The application to replace or renew your green card is Form I-90, Application to Replace Permanent Resident Card. This is the main form you will need to complete and file with USCIS.

How to File Form I-90: A Step-by-Step Guide

Filing Form I-90 is a relatively straightforward process, and for most people, it can be done online.

Step 1: Complete Form I-90

• The easiest and often fastest way to file is through a myUSCIS online account. The online form guides you through the questions to make sure you complete it correctly.
• If you prefer to file by mail, you can download the latest paper version of Form I-90 from the USCIS website.

Step 2: Gather Your Supporting Documents

• You will need to provide a copy of your current green card (if you have it).
• If your card was lost or stolen, you might include a copy of a police report (if you made one).
• If you are replacing your card because of a legal name change, you'll need to provide a copy of the official name change document (like a court order or marriage certificate).
• If you are correcting a USCIS error, you'll need to provide evidence of the correct information and show that the error was not yours.

Step 3: Pay the Filing Fee

• There is a filing fee and a biometrics (fingerprinting) fee for Form I-90. The total cost can change, so it's critical to check the current amount on the official USCIS Fee Schedule before you file.
• If you file online, you can pay the fee electronically.

Step 4: Submit Your Application

• If filing online, you can submit everything through your myUSCIS account.
• If filing by mail, send your form, supporting documents, and fee to the correct USCIS Lockbox address listed in the Form I-90 instructions.

Step 5: Attend Your Biometrics Appointment

• After you file, USCIS will schedule you for a biometrics appointment at a local Application Support Center. They will take your fingerprints, photo, and signature. This is a standard step to verify your identity and conduct background checks.

Step 6: Receive Your New Green Card

• Once your application is approved, USCIS will produce and mail your new green card to you. You can track the status of your case online using the receipt number USCIS sends you after you file.

What About Traveling While My I-90 is Pending?

Waiting for your new green card can take several months. What if you need to travel internationally during this time?

• If your card is expired or lost: Once you file Form I-90, your I-797 receipt notice (which typically includes proof of a temporary green card extension), combined with your expired green card can provide temporary evidence of your status for a certain period. However, for international travel, reentry into the US is not always guaranteed. Please proceed with caution and consider speaking with a licensed immigration attorney before leaving the country. . 
• Getting temporary proof: You may be able to schedule an appointment at a local USCIS office to get a temporary stamp in your valid passport, known as an Alien Documentary Identification and Telecommunication (ADIT) stamp. This stamp serves as temporary evidence of your permanent resident status for travel and work purposes while you wait for your new card.

It's always best to resolve your need for travel proof before you leave the United States to ensure a smooth return.

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You asked and we listened! SimpleCitizen has recently released an exciting new integration that allows customers to “Buy Now, Pay Later” using Klarna. Klarna is a third-party provider that allows customers to make purchases and then pay them back using a variety of payment plans. 

How it Works

Signing up for Klarna is easy and can be done in just a few short steps. If you select Klarna as your payment method at your SimpleCitizen checkout, you will be directed to their website to set up the ability to pay for your SimpleCitizen application in installments. Klarna has different payment plans with interest rates based on your credit profile and the payment plan you select. Please note that SimpleCitizen’s Klarna integration cannot be used to pay for any USCIS filing fees at this time. Rather, it can only be used for SimpleCitizen’s application preparation services. 

Who can Use It

In order to use their services, Klarna requires that the account holder meet the following requirements:

1. Be a resident of the United States or its territories
2. Have a valid bank card/ bank account
3. Be at least 18 years of age
4. Have a positive credit history
5. Be able to receive verification codes by text

The ability to use Klarna is dictated exclusively by Klarna’s eligibility criteria. It may require a soft credit check (conducted by Klarna), depending on which payment plan you want to use. You can learn more about Klarna’s eligibility criteria here.

Payment Options 

Klarna offers four different payment plans which offer incredible flexibility to consumers:

1. Pay in Full at Checkout

2. Four interest-free installments paid automatically every 2 weeks 

3. Pay in up to 30 days

4. Pay over time with small monthly payments

All Klarna payments and payment plans can be managed in the Klarna app. 

Other Great Klarna Features: 

In addition to flexible payment options, Klarna has many other great features that can help make life easier! These include, but are not limited to: 

1. Easy checkout
2. Buyer Protection
3. Extensive retail partnerships
4. User-friendly app

Things to Remember: 

As a friendly reminder, Klarna is a third-party service and is separate from SimpleCitizen. Financing terms are offered by Klarna and it's banking partners. Any questions regarding their account services, eligibility, payment plans, making the payments, etc. should be addressed via their customer service team.

Many immigration applications require proof of a visitor’s last entry into the United States. A few different documents can show this, one of them being Form I-94. Form I-94, which used to be issued as a paper version, is now issued primarily electronically. Sometimes, navigating how to find the I-94 can be overwhelming, but we will guide you through the process. This article will detail what an I-94 is, where to request an I-94, and what to do if your I-94 is unavailable.

What is an I-94? 

Form I-94 is the arrival/departure record of a nonimmigrant visitor’s most recent stay in the US. This document is issued by the Department of Homeland Security (DHS) upon arrival and is connected to the individual’s passport used for that arrival. In addition to recording a visitor’s most recent arrival, this document also designates until what date that individual is legally permitted to stay in the US. This date is called the “date of authorized stay” on Form I-94.

Form I-94 used to be provided on paper during a visitor’s entry into the US. The visitor would present the Form to US Customs and Border Protection (CBP) and be issued a paper stub indicating their arrival and authorized departure record. However, to streamline this process, CBP has automated Form I-94 to include a stamp in a visitor’s travel document/passport. This stamp will show the date of arrival and the date of authorized stay (the date when a visitor must exit the US). Additionally, CBP keeps an online record of the I-94 but does not present the visitor with that record. Suppose an immigration application requests a copy of Form I-94. In that case, it is requesting a copy of the electronic record (or the paper record if the last entry was prior to the issuing of electronic records). However, for immigration purposes, applicants typically include copies of the passport stamp from their recent arrival and the electronic I-94 record.

Who receives an I-94, and what is it used for?

The DHS may issue an I-94 to the following individuals:

• Visitors who are admitted into the US
• Visitors who are changing their status while inside the US
• Or visitors who are extending their stay while inside the US

Visitors may sometimes need a copy of their I-94 to verify their immigration status, alien registration, or employment authorization. Visitors who need a copy of their I-94 can request it from the US Customs and Border Protection (CBP) website.

The CBP website

The CBP website allows visitors to apply for a new I-94, request the I-94 from their most recent entry, and view their travel history (showing all of their most recent entries into the US). Additionally, since the I-94 records a visitor’s authorized stay, visitors can use it to see to what date they are legally allowed to remain in the US until. 

How to request an I-94 using the CBP Website

Please follow these steps when requesting an I-94 from the CBP website:

1. Visit the CBP’s “Get Most Recent I-94” page

2. Accept the “Terms of Service” by reading through them and indicating whether you “Acknowledge and Agree.”

3. Enter your traveler info: this page will request the first and last name of the visitor, their birth date, document number, and country of citizenship. Ensure that this information is entered EXACTLY as it appears on the visitor’s passport used for their most recent entry.

4. Then click “Next” to generate your most recent I-94.

You can print this page if you need the I-94 to verify immigration status, alien registration, or employment authorization or to keep it for your records. 

What can I do if my I-94 record is not available?

In some cases, visitors may be unable to request their I-94 from the CBP website. The following steps may help:

1. Try verifying that your personal information was entered EXACTLY as it appears on the passport used for your most recent entry. 
2. If needing to show verification of the most recent entry, requesting the Travel History from the CBP website may help. 
3. If you cannot get Form I-94 from the CBP website, you may file Form I-102, Application for Replacement/Initial Nonimmigrant Arrival-Departure Record, with USCIS.

What can I do if my I-94 record shows errors?

At times, the I-94 record available on the CBP website may be from a former entry (but not from the most recent entry into the US) or may have some errors on it. Here are a few options for how to proceed in these situations:

1. If the I-94 generated on the CBP website shows a previous, older entry, you may keep that I-94 record and also add an explanation explaining that the I-94 of the most recent entry was not available on the CBP website. In the explanation, provide the date of your most recent arrival in the US. In addition, you could request the CBP Travel History or add a scan of the passport stamp received as evidence of this most recent entry.
2. If the I-94 record shows any information on it that appears to be incorrect (such as the wrong date of entry or incorrect class of admission, etc.,), it may be helpful to reach out to the CBP of the airport used for your most recent entry to see if they can correct the record from their end. 

Using SimpleCitizen

The I-94 record serves as a log of a nonimmigrant’s most recent entry into the US. It also specifies the immigrant’s date of authorized stay. If an immigrant needs a copy of their I-94 record, they may visit the CBP website to request their I-94. If someone cannot obtain their I-94, they may also file Form I-102, Application for Replacement/Initial Nonimmigrant Arrival-Departure Record, with USCIS.

We’re happy you’re here! If you are applying for an adjustment of status, SimpleCitizen wants to help! We can help you simplify the process of applying for a green card with the help of immigration professionals for a fraction of the cost. Learn more here to get started!

Additional Websites:  

USCIS page for Form I-94

Customs and Border Protection I-94 Automation Fact Sheet

With every form submitted to USCIS, supporting documentation must be provided. The following article outlines some tips and tricks to ensure that the supporting documents accompanying your application will be clear and easy to read and will give you ideas for uploading them as efficiently as possible.

Why do I need to upload supporting documents?

USCIS requests supporting documentation for most of its forms. For some forms, this documentation can span 5-10 pages of important identifying documents [such as copies of an applicant’s passport, visa, I-94, and EAD (work authorization), if applicable]. For other forms, the documentation required can be as many as 100-200 pages or more! Whether you are uploading a few pieces of supporting documents or many pages, we want to help you upload documents as quickly as possible and in a way that will allow USCIS to see and read clearly everything you are providing. 

What kinds of file types are accepted by the SimpleCitizen system?

Uploading files saved as a PDF is often best since it preserves the documents' quality, allowing for them to be clear and easy to read. However, if a PDF option is unavailable, the SimpleCitizen system accepts the following file types: JPG, JPEG, PNG, PDF, and TIF.

Many free resources can help you to convert an existing file into a PDF, such as Adobe’s PDF Converter or PDF Converter - Convert files to and from PDFs Free Online. Some email servers also provide resources for creating files and exporting them as PDFs. Please research to ensure that you use a resource that you feel is safe and reliable.

Tips and Tricks for uploading government-issued documents:

Many USCIS forms require you to add multiple government-issued documents to an application as supporting documentation. The following list gives examples of some of these documents: 

• A birth certificate
• Marriage certificate
• Marriage Termination documents (if applicable)
• Passport
• Visa
• I-94 from most recent arrival into the US (if applicable)
• Driver’s license/ Green Card/ Certificate of Naturalization or Citizenship (if applicable)
• Receipt notices from previously filed petitions, such as Form 797C
  

USCIS must receive clear and easy-to-read copies of these identifying documents. To provide a quality scan of these documents, please aim to: 

• Ensure that all edges of the document are visible
• Include a scanned copy that is saved as a PDF when possible
• If taking a picture of the document, please ensure no other visible distractions are in the background. You can do this by photographing the document against a white background.
• Reduce the appearance of shadows and obstructions

If the scan you are uploading does not meet these requirements, consider replacing them with scans of better quality. In some cases, requesting new copies of government-issued documents may be beneficial to provide scans of the best quality possible.

Tips and Tricks for organizing and uploading large amounts of evidence: 

 
In many cases, USCIS asks for robust documentation that can span 100-200+ pages. Such is often the case for Marriage-Based petitions that require relationship evidence or applications that require proof of financial support.

Here are a few tips that may help you upload large amounts of evidence at once:

• Merge Files: Applicants are welcome to upload individual photos and documents to their application if they like. However, doing this may exhaust the limit of individual uploads allowed by the SimpleCitizen system. It may be beneficial to consolidate multiple pages/documents into a single file type, such as a PDF, to prevent this from happening. A “Merge” feature may also be helpful if wishing to combine multiple files into one document. Please research to ensure that you use a resource that you feel is safe and reliable.‍
• Add Multiple files to a Document and Save as a PDF: Once you upload documents to your SimpleCitizen account, there is limited ability to edit and rearrange them. Suppose you prefer more control over the order in which your relationship evidence/financial documents appear in the final application. In that case, you can paste your photos and documents into a Word Document/Google Doc or Powerpoint/Google Slides. Then, save that file as a PDF and upload it as one.
  Pro tip: Powerpoints/Google Slides can be particularly helpful for rearranging pages of photos since Powerpoint/Google Slides pages are much more straightforward to rearrange than Word/Google Doc pages. ‍
• Upload Files as PDFs: Please upload any word-heavy documents (such as letters of support, screenshots of emails, bank statements, etc.) as PDFs, not as JPEGs. Uploading them as JPEGs will decrease the image quality and make it very difficult to read the information. We recommend using a resource that can help you convert your file into a PDF when possible, such as Adobe’s PDF Converter or PDF Converter - Convert files to and from PDFs Free Online. Please research to ensure that you use a resource that you feel is safe and reliable.‍
• Label Files: Another strategy that can be helpful is clearly labeling files before uploading them to the SimpleCitizen.Doing so makes it much easier to make adjustments later in the process, which can come in handy. 

The file I want to upload will not upload to my SimpleCitizen account. What can I do?

Your SimpleCitizen account has a limit on how many individual files can you can add to a single upload category. If you add too many separate files, the system may not allow you to add any more. In these cases, it may be beneficial to consolidate multiple pages/documents into a single file type, such as a PDF. A “Merge” feature may be helpful in this case. Please research to ensure that you use a resource that you feel is safe and reliable.

Additionally, your SimpleCitizen account limits the size of a file to 12MB. If your file is larger than 12 MB, it will not upload to the SimpleCitizen website as is. However, some easy solutions can help you bypass this limit!

• A quick solution to uploading a file over 12 MB is to reduce the file size. To do so, we recommend “compressing” a file. You may use a resource of your own or one like Adobe’s PDF Compressor or Compress PDF: Reduce File Size Online for Free to compress or reduce the “size” of a file without having to remove any of the contents of the file. Please research to ensure that you use a resource that you feel is safe and reliable.
• If you cannot compress a file, it may be necessary to separate it into 2 pieces (or more, if necessary) so that its size is under 12 MB, and you can upload it to your SimpleCitizen account. You may use a resource of your own or one like Adobe’s Split a PDF or Split PDF - Extract pages from your PDF to split a PDF file without removing any of the contents. Please research to ensure that you use a resource that you feel is safe and reliable.

Following these tips and tricks will help you ensure that the supporting documents attached to your application are clear and easy to read when USCIS processes them. If you have any additional questions or experience issues while uploading a document to your SimpleCitizen account, don’t hesitate to Contact Support or reach out to us in our live chat (open Monday - Friday, 9 AM-5 PM MST).

We want to provide the best possible experience for you and your family. If you have any issues with your experience, please get in touch with support and let us know how we can improve. If you are still unsatisfied, let us know! We are committed to making things right! .

Please see the following situations that qualify for refund requests:

• No Documents Uploaded – 100% refund
• After Attorney Review – 50% refund
• 90 Days After Application Purchase – 50% refund
• 365+ Days After Application Purchase - 25% refund

If your application is denied by USCIS due to an error on our part, we will refund 100% of your SimpleCitizen service fees — and in certain cases, reimburse your USCIS fees, up to $3,000, depending on the application type.

While we strive for accuracy, we cannot guarantee specific legal outcomes. For example, a correctly completed marriage-based green card application may still be denied due to factors beyond our control. We can only issue refunds for issues we are directly responsible for.
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*SimpleCitizen partners with independent immigration attorneys for the review of your application, but it is self-service, and applicants may choose how to implement those suggestions. Any denial due to a decision not to follow attorney suggestions is not covered by the 100% satisfaction guarantee. In addition, if a client chooses to respond to requests from USCIS without SimpleCitizen’s help and is denied, they are not covered by the 100% satisfaction guarantee.

We take great pride in the work that we do. If you feel that your experience warrants a refund, please reach out to us. We’ll review your request and will work to make things right!

Due to bank transfers, please allow up to 30 days to process refund requests.

Please click the following link to request a refund.

Click here to reset your password.

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Passports and visas are official travel documents that all foreign citizens coming to the United States must have to show one's country of citizenship and legal status in the U.S., as well as to enter and leave the country. Losing these important documents can be very stressful - here's a short guide to help relieve some of that stress and move forward.

First of all, don't worry. Your visa is needed only to enter the United States; it has no relevance to your stay here after entry. In other words, if you happen to lose your visa while already in the country, you may remain the entire length of your authorized stay (as shown on your admission stamp or Form I-94, Arrival/Departure Record) without any problems. You will, however, need a valid passport to depart the United States and enter another country. For information on how to replace your passport and visa, follow the steps outlined below.

Search

Make sure your passport/visa are actually lost and not just misplaced. Search your home, luggage, wallet/purse, and anywhere else you may have stored them. Ask family members and travel partners if they have any knowledge of the documents' location.

File a Police Report

If you still cannot find your passport/visa, go to your local police station and report your document(s) lost or stolen. If you have copies of the original documents, bring them with you. You will then be issued a police report detailing the incident. Make a copy of the report for your own records.

Report Loss of Your Passport

Contact or visit your country's embassy or consulate in the U.S. to notify them of your missing passport and for instructions on how to obtain a new one. If you think your passport has been stolen, reporting this will help guard against fraudulent use. It is extremely important that you perform a thorough search before you report it lost or stolen, because once reported, your passport is no longer valid for travel. However, if you find your passport after having reported it lost or stolen, it may still be used as a valid form of personal identification.

• If you do not have another form of photo identification, contact your country's embassy/consulate to find out what alternate documents you may need.

Report Loss of Your Visa

To report your visa lost or stolen, email the U.S. Embassy or Consulate outside the United States that issued your visa. Go to the U.S. Embassy or Consulate website to locate the corresponding email address and contact information. Be sure to include your full name, date and place of birth, current address in the United States, and your email address. Clarify whether your visa was lost or stolen, and if you have a copy of it include it in the email. If you know the category of visa you have or your passport number, include these too.

Like your passport, if you have already reported your visa as lost or stolen to the U.S. Embassy or Consulate but later find it, your visa will be invalid for future use, and you will have to apply for a new one.

Applying for a Replacement U.S. Visa

For future travel into the United States, you will need a new visa. Unfortunately, lost or stolen visas cannot be replaced in the United States. For replacement, you must apply in person at a U.S. Embassy or Consulate abroad. When you apply for a visa replacement, you will need:

• A written account documenting the loss of your passport and visa
• A copy of the police report

A Few Things to Keep in Mind

• Again, you won't have any problems remaining as long as originally authorized, but you will need a new passport before you return home. The replacement process can take time, so begin as soon as possible to ensure that you have a new one in time for your return trip.
• Some embassies and consulates may offer faster processing procedures, so ask if them if there is a way to process the new passport quickly.
• Traveling while you wait for your new passport can be risky, so try to postpone travel plans until you receive your new passport.
• If you need to complete an I-9 for employment (employment verification form), wait until you have your new passport before processing the form.

One Last Tip

We recommend making copies of all travel documents in your possession as soon as possible after arriving in the United States. These include your passport biographic page, visa, and admission stamp or Form I-94. That way, if you do lose one or all of these important documents, the recovery/replacement process will be that much easier. Remember to stay calm, follow the procedures outlined here, and respond to all questions and embassy/consulate employees honestly and accurately - before you know it, you'll be along your way as if nothing ever happened. Safe travels!

Help! I lost my Green Card! As a permanent resident of the United States, your green card is an essential that you must carry with you everywhere. After all, this is evidence of your status as a permanent resident as well as proof that you’re living and working in the United States legally.

This means that when your Green Card is missing, stolen, or lost; the first step is usually panic. But you shouldn’t panic. Instead, you should follow the series of steps necessary to replace your card as quickly as possible.

Not sure how to file for and receive your replacement green card? Not a problem because below you will find everything you need to understand and follow the replacement process to get your green card back.

The Green Card Replacement Process:

4 Steps You Need to Take

Before you begin the replacement process, it’s important to search everywhere imaginable for your green card. After all, the process is neither free nor quick. This means that if you could spend just an hour or two searching for it, you should.

If you can’t find it, it’s best to begin this process as quickly as possible. Doing so will ensure that you receive your new green card and are able to carry it once again for proof of your legal residency and work status.

Step 1: File a Police Report

Prior to actually beginning the replacement process, it’s important to report that you lost your green card. Doing so will ensure that no other individual will be able to use the card for illegal purposes and means you won’t be responsible for anyone who tries to.

You should visit your local police station, or call over the phone if you prefer, to file a police report with your local police department. Many police departments will require you to provide copies of the missing documents along with other supporting documents containing additional information of your green card.

Some choose to skip this step, but you shouldn’t. In fact, a police report is often required as you complete the process to replace your green card. As such, it’s vital to take just an hour to file your own police report.

Step 2: Collect Supporting Documentation

As you prepare to apply for your new green card, it’s important to collect supporting documentation. This documentation will be necessary at different points of the application process, so gathering it early will only make it simpler as you move forward.

A few examples of documentation you should put together include:

• A written account of how your green card was lost or stolen;
• Copies of your green card or copies of your driver’s license, passport, or birth certificate;
• Two passport-sized photos, each with your alien number written on the back;
• Copies of your approved application letter; and
• Copies of other forms of legal identification that you use.

By doing this early in the process, you won’t have to waste time later on compiling the documents you need. This can make the process much quicker (not to mention easier for you).

Step 3: Contact the U.S. Embassy, Consulate, or USCIS Office Where You First Applied for Your Green Card

While it’s essential to notify your local police of your missing green card, it’s also important to notify the embassy, consulate, or USCIS office where you first applied for your green card and/or received your immigration visa.

Once you’ve contacted the office, you will need to provide specific information regarding where you applied or the approval of your Form I-90 application.

If you’re outside of the United States when you lose your green card, you should immediately contact the U.S. embassy, consulate, or USCIS office in your area. This will streamline the entire process and provide the same protective measures as notifying your local police if you’re in the U.S. when you lose your green card.

Step 4: Applying to Replace Your Permanent Resident Card

Once your police report is filed, you’ve prepared all necessary documents, and notified the embassy, consulate, or USCIS office you’re finally ready to take the most important step: Actually replacing your green card!

You will replace your green card with Form I-90, Application to Replace Permanent Resident Card. As a legal permanent resident, there are only two parts of the form you must fill out, each with multiple sections:

Part 1:

Information About You – The first few sections require personal information such as your alien registration number, name, address, gender, date and place of birth, and information about your mother and father.

Part 2:

Type of Application – You will select why you’re applying and indicate that your card is lost, stolen, or destroyed, issued but never received, or mutilated (i.e. partially destroyed).

For most applicants, the form costs $365 to file. This doesn’t include the necessary biometric service fee of $85 so you will pay $450 in total to replace your green card. The biometric service fee is required when you appear in person to provide your fingerprints, photograph, and/or signature to confirm your identity. During this interview, you may also be asked questions about your criminal records or other identification-related matters. The interview is scheduled once your application has been received at a designated USCIS Application Support Center (ASC) in your area.

Processing Your Application: What to Expect

Once you’ve submitted your application, the appropriate authorities will review your request. During this review process, you may be contacted to provide additional information – such as biometrics, an additional interview, or original documents of copies you’ve provided – for approval.

Once your application has been approved, you will receive your new green card in the mail. If for any reason your application is denied, you will receive the reason for denial in the mail.

Should your application be denied, you cannot take steps to appeal the decision. Your only option is to submit a motion to reopen the application to have your case reconsidered.

If you choose to submit a motion, you must do so and establish that the decision to deny your application was due to the incorrect application of law or immigration policy. Further, you must establish what new facts (i.e. information) you would provide if your case is reopened and what document-based evidence you can offer to support your motion.

Appeals and motions can be a confusing topic, especially because many individuals have never dealt with legal documents like these before. To learn more about both, visit the U.S. Citizenship and Immigration Services website for their “Questions and Answers” section on Appeals and Motions.

At SimpleCitizen, We Believe Immigration-Related Issues Should be Simple

The team at SimpleCitizen strongly believes that the immigration process should be simple for all individuals. As such, we hope that you’ve found this article helpful regarding what to do should you lose your green card or if it is stolen.

If you have any questions, please reach out to a member of our team for the assistance you need. We look forward to supporting you with the information and other resources you require for all of your immigration needs!

Want to Learn More?

Are you looking to learn more about your options or steps to take when you lose your green card? Check out the helpful links below to learn more:

U.S. Citizenship and Immigration Services: Questions and Answers on Appeals and Motions

Form I-90, Application to Replace Permanent Resident Card

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