Request a Refund

We want to provide the best possible experience for you and your family. If you have any issues with your experience, please get in touch with support and let us know how we can improve. If you are still unsatisfied, let us know! We are committed to making things right! .

Please see the following situations that qualify for refund requests:

• No Documents Uploaded – 100% refund
• After Attorney Review – 50% refund
• 90 Days After Application Purchase – 50% refund
• 365+ Days After Application Purchase - 25% refund

If your application is denied by USCIS due to an error on our part, we will refund 100% of your SimpleCitizen service fees — and in certain cases, reimburse your USCIS fees, up to $3,000, depending on the application type.

While we strive for accuracy, we cannot guarantee specific legal outcomes. For example, a correctly completed marriage-based green card application may still be denied due to factors beyond our control. We can only issue refunds for issues we are directly responsible for.
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*SimpleCitizen partners with independent immigration attorneys for the review of your application, but it is self-service, and applicants may choose how to implement those suggestions. Any denial due to a decision not to follow attorney suggestions is not covered by the 100% satisfaction guarantee. In addition, if a client chooses to respond to requests from USCIS without SimpleCitizen’s help and is denied, they are not covered by the 100% satisfaction guarantee.

We take great pride in the work that we do. If you feel that your experience warrants a refund, please reach out to us. We’ll review your request and will work to make things right!

Due to bank transfers, please allow up to 30 days to process refund requests.

Please click the following link to request a refund.