Find answers to some of our most Frequently Asked Questions
This article aims to provide a clear explanation of what an A-number is and who typically has one.
The United States Citizenship and Immigration Services (USCIS) assigns a unique identifier called the Alien Registration Number, A-Number, or USCIS Number to non-citizens who are in the United States and have a lawful immigration status. This A-Number, which is a 7, 8, or 9-digit number, helps USCIS keep track of an individual's immigration history and status. It can be found on important immigration documents such as visas, green cards, and Employment Authorization Documents. So, if you're a non-citizen in the United States, your A-Number is an important identifier that helps ensure your immigration information is accurately tracked and managed.
This article aims to provide a clear and comprehensive explanation of what an A-number is and how to find out if you have one. Whether you are seeking to apply for a visa, green card, or citizenship, understanding the role of A-numbers in the immigration process will help you stay informed and better navigate the complex landscape of U.S. immigration.
You can find your Alien Registration Number (A-Number) on several immigration documents, such as:
It's not uncommon for USCIS to issue multiple A-numbers to individuals over time. When completing immigration forms, it's important to list all A-numbers that have been issued. While individuals may have multiple A-numbers, the most recent one issued is typically considered their "primary" A-number and should be used.
If you are still determining whether you have an A-Number or need assistance in finding it, you can contact USCIS customer service for assistance. Call 1-800-375-5283 or visit https://www.uscis.gov/ to use their live chat via Ask Emma.
If you are a non-citizen or permanent resident, it is possible and completely normal that you do not have an A-Number, and you can leave that part blank in the immigration forms.
In conclusion, the Alien Registration Number, A-Number, or USCIS Number is an identifier for non-citizens who are in the United States and have a lawful immigration status. If you have been issued an A-number, it is important to keep track of your A-Number(s) and ensure that it is correctly included on all immigration documents. Doing so helps USCIS track and manage your immigration records. If you are unsure whether or not you have been assigned an A-Number, it is recommended to contact USCIS customer service to inquire about your immigration record.
If you have questions or concerns about your A-Number or any other aspect of your immigration status, we encourage you to reach out to our team of experienced immigration professionals. Our platform provides a comprehensive suite of tools and resources that can help simplify the immigration process and put you on the path to success.
With SimpleCitizen by your side, you can achieve your immigration goals and build a future in the United States. We may be able to help prepare your immigration application! Get started today. We’re happy you’re here!
Here are a few tips that may help you upload documents to your SimpleCitizen account.
With every form submitted to USCIS, supporting documentation must be provided. The following article outlines some tips and tricks to ensure that the supporting documents accompanying your application will be clear and easy to read and will give you ideas for uploading them as efficiently as possible.
USCIS requests supporting documentation for most of its forms. For some forms, this documentation can span 5-10 pages of important identifying documents [such as copies of an applicant’s passport, visa, I-94, and EAD (work authorization), if applicable]. For other forms, the documentation required can be as many as 100-200 pages or more! Whether you are uploading a few pieces of supporting documents or many pages, we want to help you upload documents as quickly as possible and in a way that will allow USCIS to see and read clearly everything you are providing.
Uploading files saved as a PDF is often best since it preserves the documents' quality, allowing for them to be clear and easy to read. However, if a PDF option is unavailable, the SimpleCitizen system accepts the following file types: JPG, JPEG, PNG, PDF, and TIF.
Many free resources can help you to convert an existing file into a PDF, such as Adobe’s PDF Converter or PDF Converter - Convert files to and from PDFs Free Online. Some email servers also provide resources for creating files and exporting them as PDFs. Please research to ensure that you use a resource that you feel is safe and reliable.
Many USCIS forms require you to add multiple government-issued documents to an application as supporting documentation. The following list gives examples of some of these documents:
USCIS must receive clear and easy-to-read copies of these identifying documents. To provide a quality scan of these documents, please aim to:
If the scan you are uploading does not meet these requirements, consider replacing them with scans of better quality. In some cases, requesting new copies of government-issued documents may be beneficial to provide scans of the best quality possible.
In many cases, USCIS asks for robust documentation that can span 100-200+ pages. Such is often the case for Marriage-Based petitions that require relationship evidence or applications that require proof of financial support.
Here are a few tips that may help you upload large amounts of evidence at once:
Your SimpleCitizen account has a limit on how many individual files can you can add to a single upload category. If you add too many separate files, the system may not allow you to add any more. In these cases, it may be beneficial to consolidate multiple pages/documents into a single file type, such as a PDF. A “Merge” feature may be helpful in this case. Please research to ensure that you use a resource that you feel is safe and reliable.
Additionally, your SimpleCitizen account limits the size of a file to 12MB. If your file is larger than 12 MB, it will not upload to the SimpleCitizen website as is. However, some easy solutions can help you bypass this limit!
Following these tips and tricks will help you ensure that the supporting documents attached to your application are clear and easy to read when USCIS processes them. If you have any additional questions or experience issues while uploading a document to your SimpleCitizen account, don’t hesitate to Contact Support or reach out to us in our live chat (open Monday - Friday, 9 AM-5 PM MST).
Summary of the steps involved in SimpleCitizen’s online immigration services and their timelines.
Welcome to our guide on SimpleCitizen timelines! In this article, we’ll discuss the steps involved in using SimpleCitizen’s online immigration services and provide an overview of the timeline for each step in the process after signing up.
To get started with SimpleCitizen, you begin by filling out a questionnaire and uploading your documents to your account. Filling out the questionnaire takes about 2-4 hours to complete. The time it takes to complete this step will depend on how quickly you can gather and upload all the necessary information and documents. Filling out the questionnaire and gathering all of the required documents together to upload them can take a few days to a few weeks.
If you need to have any of your documents translated, please allow 1-2 business days after uploading them. We offer translation of USCIS-required documents, such as Birth Certificates, Marriage Certificates, Final Divorce Decree, and Military Records. You can read more about the translation of documents here. Any other documents in foreign languages not explicitly asked for by USCIS are not translated as part of the SimpleCitizen purchase, but you must provide a translation if you would like to include those documents.
Once you have submitted your application for review, our independent partner immigration attorneys will review your application. The attorney review process will take approximately 5-10 business days. Once the review has been completed, you'll be assigned a SimpleCitizen case support team who will contact you with the attorney's feedback.
Once your SimpleCitizen case support team sends you the attorney’s feedback, you should carefully implement the suggestions. The SimpleCitizen case support team will work with you to ensure that any feedback from the attorney is implemented correctly. This process can take a few days to a few weeks, depending on the extent of the feedback and how quickly you can make the necessary updates.
Once your case support team has confirmed that you have implemented all of the attorney’s recommendations correctly, we will send you a PDF draft of your application for you to review. During this review process, you will need to check that all of your personal information and translations are accurate. If you notice any errors or need to make any updates, you should check your questionnaire to ensure that the information was entered correctly. If it was entered correctly in the questionnaire but is showing up wrong on the application, please inform your case support team. It is normal for there to be a few rounds of revisions before the application is ready to be printed. This step in the process usually takes 1-2 business days, depending on how quickly you are able to review the application and provide feedback.
After you've made all necessary updates and approved a final pdf of your application, it will take 1-2 business days to print and 3-5 business days for the shipping provider to ship the application to your home. You'll need to sign the forms, attach the required application fee payments and passport-sized photos, and mail the application to the USCIS.
**Please note that SimpleCitizen is not responsible for any shipment delays or issues caused by the shipping provider
We hope this guide helps give you a better understanding of the timeline for using SimpleCitizen’s immigration services. It's important to note that this timeline is specific to SimpleCitizen and may not apply to other immigration assistance services. If you have an urgent timeline and are unsure if we can help you, please reach out to our live chat. We’re happy to work with you in whatever way we can.
Additionally, the overall timeline for the immigration process can vary significantly depending on the specific circumstances of each case and the type of immigration application being submitted. You can look up USCIS processing times here. The U.S. immigration process can be complex, so it's always a good idea to carefully review the requirements and timelines for your specific situation and to be prepared for potential delays. Let us know if you have any questions, we're here to help!
Understanding which tax documents are needed for Form I-864.
All people applying for a family-based green card are required to provide the financial information for a Sponsor to show that they will have access to financial support in the US once they receive their green card. In most family-based cases, the petitioning family member is the primary sponsor for the application. This sponsorship is done by filing Form I-864, Affidavit of Support.
In order to be eligible to sponsor, the petitioner (or Joint Sponsor, if applicable) must show that they met the income requirements for their household size for both the current year and the most recent tax year. To verify whether they met the requirements for the most recent tax year, USCIS asks for the sponsor’s tax documents. These tax documents can be difficult to navigate, however, so we have put this guide together to help you understand exactly which documents are required, and how you can locate these documents.
The documents needed will vary depending on whether the sponsor filed their taxes Married Filing Jointly or not. The list below shows the options for tax documents based on their filing status:
If they filed their taxes Married Filing Jointly, they have two options:
If they filed their taxes Singly, Married Filing Separately, or Head of Household, they have two options:
Pro-tip: The Tax Return Transcript is shorter, and includes all of the necessary information in a single document, which makes it easier for you to provide and for USCIS to process. By contrast, the Federal Tax Returns most people get from their accountants or online filing software tend to be very long, and full of unnecessary pages. Sorting through these pages to find the important ones can be confusing and stressful. Including the extra pages in the application increases the chances that the USCIS officer will miss something important. Because of this, it can make your tax document shorter and more clear by adding the Tax Return Transcript whenever possible.
Providing USCIS with the income information for the last three years from the Total Income line of the tax returns is required. However, providing actual copies of the tax returns for the second and third most recent years is optional. Please keep in mind that sponsors must indicate (either on the form itself or in the SimpleCitizen questionnaire) whether or not they plan on including these optional tax documents.
Providing photocopies of your tax returns for the second and third most recent years establishes steady income. This can be helpful if the sponsor:
Aside from these instances, providing the tax return documentation for the 2nd and 3rd years is completely optional. It will not affect USCIS’ processing of your case. However, they must include either both or neither. In other words, an applicant is not able to submit the 3rd most recent tax year but not the 2nd most recent tax year or vice versa. Providing copies for the most recent tax year is required.
Before the regular tax deadline has passed for a given year, the tax returns for that year are not required. Once that deadline has passed USCIS requires the returns from that year, even if the IRS has granted an extension. Choosing to submit without the tax returns after the deadline has passed will result in a Request for Evidence (RFE) that can extend the processing of the application by 3-6 months.
Pro tip: Sometimes, USCIS will still require tax docs even if tax day has not passed yet. It is best practice to submit with the newest tax year if submitting within about 2 months of tax day.
Petitioners who didn’t file taxes for one of the years because they didn’t make the required income amount are not required to provide their tax documentation for that year. This can be indicated in the form, and a brief explanation can be provided that includes which years the petitioner was not required to file taxes and why.
Please note: If the sponsor did not make the required income amount for the most recent tax year, they are likely not eligible to sponsor on their own, and will most likely be required by USCIS to add a Joint Sponsor or the income of a household member.
If a sponsor made the required income amount for one of the years, but did not file taxes for another reason, there is a very good chance that USCIS will issue a Request for Evidence requiring the tax returns from that year. To avoid this, the sponsor may consider working with a CPA to get any issues with previous years resolved before submitting.
Any discrepancies or issues with the tax returns may result in a Request for Evidence from USCIS. This can be avoided by resolving any issues on tax returns before they are submitted. If you are not sure how to do this, you may consider working with a CPA to get all issues amended.
Petitioners on a tax payment plan will need to provide the following:
Additionally, the petitioner will also need to add a Joint Sponsor or a Household Member to also support the application.
If you don’t know if you have the correct document, please refer to the images below for examples:
Important Note: Please be sure that the title of your document is Tax Return Transcript. The Wage and Income Transcript, and Tax Account Transcript are not accepted.
Form 1040: The form 1040 is generally 2 pages long, and looks like this:
Federal Schedules - Federal Schedules have titles like “Schedule 2,” “Schedule D,” “Schedule SE,” “Form 8995” etc. They are usually located directly after the Form 1040 in the tax return. State taxes, and any pages titled “worksheet” should not be included.
If you have any questions about your tax documents as you prepare your application, please don’t hesitate to reach out to our live chat! If you would like more specialized support, all of our green card application packages come with a full attorney review. During the review, the attorney will double-check all of your documents, and let you know if anything is missing. You can sign up for one of our application packages here.
Explore the definitions of race and ethnicity, how USCIS defines them, and how customers use them.
On many applications USCIS requires people to declare both their race and their ethnicity. In this article, we are going to explore the definitions of race and ethnicity, how USCIS defines them, and examples of how some people have chosen to interpret and respond to these questions in the past.
Race is a concept that usually refers to the phenotypical (physical) characteristics of a person and it can be self-identified or not. On the other hand, ethnicity takes into account the cultural components of a person’s upbringing, and it doesn’t typically refer to physical characteristics of that person. For example: Two people that both identify as Hispanic as their ethnicity may choose differently for their race, one White, another Black, or a mix of both.
On their applications USCIS usually has 2 questions about Race and Ethnicity:
Here is the definition of the different race options directly from USCIS instructions:
"When choosing between the race options, please make sure to carefully read through the USCIS definition of each of the options first.”
Because USCIS considers Hispanic or Latino to be an ethnicity instead of a race, many people that choose the option “Hispanic or Latino” have different responses in the race question. Due to the multi-racial category that is Hispanic/Latina/e/o/x, many people choose between the options of White, Black, American Indian (if they have maintained tribal affiliation or community attachment as USCIS instructions show) or choose to mark more than one box.
The race question asks to mark *all applicable boxes*, so if you are a multi-racial person you can choose to mark all the boxes that apply to you.
Please take into account that there isn’t a wrong or right answer for these questions. However, understanding USCIS definitions for race and ethnicity as well as a more clear understanding of how they define the various options within those questions, will hopefully help you answer this question more confidently and accurately.
Learn what an Employment Verification Letter is, why it's important and what it should include
When going through the immigration process, it is crucial to prove that the sponsor, and when applicable, the joint sponsor, meet the necessary financial requirements for their household size. In addition, USCIS will want to see proof of their current employment status. Both of these things are accomplished, in part, through an employment verification letter (EVL) that is submitted as evidence along with Form I-864. The employment verification letter provides evidence of both current employment and income.
Please note that an employment verification letter is different from an offer letter. An offer letter proves that employment was offered and an employment verification letter proves that employment is ongoing.
The employment verification letter is needed in addition to tax returns, pay stubs, and other financial documents. It is meant to strengthen the case by supporting the sponsor’s claim that they are able to provide adequate financial support to the applicant.
The sponsor and, when applicable, any joint sponsor on a green card application will need to provide an employment verification letter. If the applicant is using their qualifying income to help meet the income requirements, they too will need to include an employment verification letter. The letter(s) will be required as evidence for Form I-864.
The employment verification letter should be issued by the company's HR department or the direct supervisor of the sponsor.
The letter should be on official company letterhead.
If you need some help getting started, click here to download a copy of our employment verification letter template.
When going through the Simple Citizen process, the system will let you select that you are self-employed. It will then ask you a series of questions about your income, job description, and dates of self-employment. The answers to these questions will replace the need for an employment verification letter with a list of new required documents.
If you have more than one job, you will need to include an employment verification letter for each job that you are currently employed at. You will then add the combined income values on all forms as the total annual income in the questionnaire.
If you just started your job, adding the original offer letter as well as an employment verification would be the best way to illustrate your current employment to USCIS. USCIS is less likely to accept a sponsor’s documentation as sufficient if they started the job recently. Adding an Employment Verification letter with a statement of prospect of future employment (ie. a statement saying that the company anticipates you working there for an extended amount of time) can help improve your odds.
Since the overall goal of the employment verification letter is to prove that you are currently employed, you want to make sure the letter is as current as possible. As a best practice, your letter should be dated no more than 2-3 months before your application submission date.
If you are paid hourly, you will want to have the author of the letter add your hourly rate and average hours worked each week. If your employer does not include an estimate of your annual income in the letter, best practice would be to also upload a signed conversion letter showing the math used to calculate your annual income.
“Date
Dear USCIS officer, as shown on the employment verification letter, my hourly pay is _X_ dollars an hour and I work an average of _X_ hours each week.
[hourly pay] x [avg weekly hours] x [52 weeks/year] = a calculated estimated annual salary of _X_.
Name
Signature”
Tips and tricks for submitting marriage-based relationship evidence with your green card application.
For most individuals hoping to file for a green card through marriage, USCIS requires evidence that the petitioner and applicant are in a bona fide marriage. In other words, USCIS asks for applicants to provide a variety of documents showing that their relationship is well-established and that it was done in good faith. This article provides the following:
The following are basic guidelines for all relationship evidence:
Please note that variety is generally more effective than quantity, so an application with 150 pages of photos would likely be considered weaker than an application with 90 pages that included 16 different types of evidence.
The following circumstances may cause your application to receive greater scrutiny from USCIS:
For couples in any of the above circumstances, a large quantity of evidence can give USCIS a better insight into the relationship to prove it is real and was not entered into for immigration benefits.
The lists below provide ideas for different types of evidence you might include in your application. They are divided into different categories for convenience. Please note that USCIS recognizes that each couple’s circumstances are different, so not everyone will have the same evidence. You are welcome to get creative and add things to your application that are not on this list.
Additionally, none of the items below are technically required. Rather, they are just suggestions to help get you started. That being said, there are certain types of evidence that may raise red flags if not included. In particular, please try to include photos of the couple together, proof of shared address, proof of spending time together, and proof of shared finances.
When gathering proof of spending time together, it is helpful to focus on evidence that shows the length of the relationship, and also that shows that the relationship is public, and that friends and family are aware and involved in the couple’s lives. Here are some examples:
Many married couples combine finances or split expenses in some way. Although it is becoming more common to keep finances more separate, USCIS uses this as a large part of their decision on if a relationship is legitimate. Commingling some finances can help show evidence of a good faith marriage. Use these documents to show evidence of shared finances:
While commingling finances isn’t technically necessary, USCIS tends to see it as strong evidence that the marriage is legitimate. Applications that do not include proof of shared finances tend to be treated with higher scrutiny.
Because most married couples live together USCIS sees this as another strong form of relationship evidence. Showing evidence of cohabitation, or living together is a good place to start. Use these documents to show evidence of cohabitation:
Cohabitation isn’t necessary for a marriage to be legitimate, but if a couple is not living together, their application is likely to receive greater scrutiny. If a couple is not living together, it may be helpful to include a letter explaining why they are not living together, along with any plans that they have to move in together in the future.
Showing proof of raising children together is fantastic evidence of a legitimate marriage. If a couple shares children, they can consider using these documents as evidence:
In addition, raising step- or adopted children together can also be very convincing evidence for USCIS, but it is by no means mandatory.
Affidavits of support from family and friends can also make great relationship evidence. These are letters that show support for the marriage. This article gives an in-depth explanation of what these letters should include, and includes several sample letters.
Here are some tips and tricks that can help with assembling relationship evidence. These tips are not required, but they can make it easier to assemble the evidence, and for the USCIS officer to process your application!
Providing a wide variety of relationship evidence is a great way to strengthen your application and reduce the risk of receiving a Request for Evidence. If you have any questions about gathering relationship evidence, please don’t hesitate to reach out to our live chat. If you would like more in-depth and specific feedback from an attorney on your application, all of our marriage-based green card packages include a full attorney review. You can sign up for one of our application packages here, and we will be happy to help guide you through your application!
Understanding current annual income, why it's needed, and how to calculate it.
The current annual income is the projected amount that a sponsor, and when applicable, joint sponsor, will earn that calendar year. Current annual income is calculated before any tax or other deductions and is sometimes referred to as gross income. Tax documents are not used to find the figure for current annual income as they are from a previous year and may not reflect financial changes. The current annual income helps support the claim to USCIS that the sponsor, and when applicable, joint sponsor, meet the financial requirements. The reported current annual income should match the salary figure listed on the employment verification letter (EVL).
The current annual income will be your total annual salary. This should be stated on your employment verification letter and reflect on your pay stubs. Please note that bonuses or commission should not be included in this figure because they may not always be consistent.
Hourly employees will need to calculate their annual income by multiplying their hourly wage by the average number of hours they work each week. Then, multiply that number by the total number of weeks in a year (52).
Sponsors that have more than one job should calculate the current annual income for each job individually and then add them together. The total amount is what the sponsor will enter as their annual income. Please note that you will need to provide an Employment Verification Letter and 6 months of paystubs for each job referenced.
If the individual is self-employed and does not work consistent weekly hours, they can estimate their income by calculating their monthly average using their net individual (not business) income for the year so far divided by the number of months in the year that have passed multiplied by months.
If possible, it is best for your employer to include your annual salary in your employment verification letter. If you are paid hourly, you will want to ask that they include your hourly pay rate and your average hours worked each week. Be sure to add a separate conversion letter that contains the following conversion equation to show USCIS how you calculated your annual income.
Annual income is the raw income that someone makes before any kind of deductions. Total income (reflected on the 1040 Tax Return and W-2 Form) is the net income that is calculated after all withholdings are accounted for. Please note that when listing your previous tax income history, you will use the total income amount from each tax return. However, for the current annual income, you will want to list your annual income, not your total income.
Letters of support are statements by friends and family that help support the validity of the marriage
Last Updated: January 15, 2020
In marriage-based green card cases, USCIS is looking for evidence of a bona fide marriage. A bona fide marriage is another way of saying a real marriage, entered into in good faith. It is important to prove to USCIS that your marriage is genuine since they are on the look out for fraudulent marriages. Essentially, they want to make sure that an applicant married the petitioner for love and not in pursuit of a marriage-based immigration benefit.
One type of evidence that USCIS allows you to include to help prove that your marriage is legitimate is Letters of Support. Letters of support are statements written by friends and family of the couple that help to demonstrate the validity of the marriage. While letters of support do not replace more concrete evidence such as joint assets or a shared address, they help build up the credibility of the marriage. For that reason, applicants can include some in the Relationship Evidence section of their application to further strengthen their application.
A letter of support can be written by anyone who has known the couple from before marriage to present time. The writer should be familiar with the couple’s relationship. Examples of people who could write a letter of support include:
The letter is the writer’s opportunity to explain their experiences with the couple. Each letter of support should be unique. However, there are things that each letter should contain, such as::
Though USCIS has not officially stated how many letters of support should be included, our partner attorneys recommend that each case include around 3-5 letters of support. Each letter should be unique in both content and style of writing.
The letters do not need to be notarized. However, it is helpful to include a statement that swears to the validity of the letter such as, “I swear, under penalty of perjury, that the foregoing is true and correct to the best of my knowledge.”
No, the writer does not have to be a U.S. citizen or even living in the United States.
If the letter is in a language other than English, you will need to include a translation of the letter into English along with the original letter. It does not need to be a certified translation, but the translator should include a signed, written personal statement that they are fluent in both languages and that the translation appropriately reflects the document. Here’s an example of what that could look like:
Date
I (the translator’s full name), certify that I am fluent in English and have translated (list the specific documents here) from (language) into English as completely and accurately as possible. I’ve attached both the copy of the original document and the translation here.
Sincerely,
Full Name
Physical Mailing Address
Signature
USCIS allows individuals under select circumstances to apply to expedite their EAD.
EAD stands for Employment Authorization Document and gives temporary authorization for someone going through the immigration process to work in the United States. An EAD is most often granted by filing Form I-765, Application for Employment Authorization. The processing time for an EAD application can be unpredictable and due to the COVID-19 pandemic, has increased significantly. To look up processing time for the I-765 you can check here.
USCIS understands that there are circumstances in which individuals are not able to wait for an EAD. Because of this, USCIS allows individuals under select circumstances to apply to expedite their EAD. Please note that expediting an EAD is different than expediting a green card application. In addition, if you EAD expedite is denied it does not impact the normal processing time of the EAD or the green card application.
USCIS has set certain criteria as to who can apply to expedite their EAD. Cases are considered if they meet one or more of the following criteria:
Requests are considered on a case-by-case basis and may not be approved even if they fit into one of these categories. For additional information on criteria, please visit the USCIS website.
Before applying for an expedite request, the biometrics appointment must be completed and you must have the receipt number for your pending I-765. When submitting the request, you should have evidence to support your reasoning behind needing an expedite.
The other option for requesting expedited processing is to contact USCIS directly. You can call the USCIS Contact Center at 800-375-5283 or by going to the USCIS website and messaging Emma who is the USCIS chat bot and can be found by clicking the “Need Help? Ask Emma” box at the top right of the webpage.
USCIS will then send you an email with instructions on how to submit the expedite request for the EAD. Please note that these requests are very rarely granted. However, it can be worth a try if you meet one of the above qualifications.
One way to try to get your case expedited is to reach out to your member of congress. While representatives do not have the power to make a decision on the case, they can bring the case to the attention of USCIS and advocate for their constituent. To apply for an EAD expedite through a congressperson, you must find your state senator or congressional representative. You can reach out to your congressperson via phone or email. Their office will inform you about the process and what kind of information and evidence they will need. This process is often reserved for individuals with extreme need or who are outside of normal USCIS processes.
A helpful resource for those who are trying to expedite their EAD is the Office of the Citizenship and Immigration Services Ombudsman. Please note that this option is typically only available if an applicant's form is outside the normal processing time, so be sure to check the USCIS Processing Times website here to see if this option is right for you.
The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman Office) is part of the Department of Homeland Security and acts a liaison between individuals and USCIS. They cannot process or make a decision on a case, but they can help to guide you through select issues after you have requested expedited processing from USCIS. To request assistance from the Ombudsman, you must fill out a DHS Form 7001, Request for Case Assistance. The request can be sent online, through email, or mail. More information on the process can be found here. Their office will inform you about the process and what kind of information and evidence they will need.