Find answers to some of our most Frequently Asked Questions
How it Works Webinar: SimpleCitizen Immigration Support and Pricing Explained
Get a guided look at how SimpleCitizen supports your immigration journey from start to finish. In this webinar, our team walks through how the platform works, what to expect at each step of the process, and how our pricing and services are structured—so you can move forward with clarity and confidence.
Your immigration journey is personal—and having clear guidance can make all the difference. Now that you’ve seen how the SimpleCitizen process works, you’re one step closer to starting your application. If this webinar helped you better understand your options, we invite you to take the next step: begin your case or reach out to our Live Chat team with any additional questions.
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Learn about your rights and responsibilities as a new U.S. Lawful Permanent Resident.
You have your green card, congratulations! Learn about your rights and responsibilities as a new U.S. Lawful Permanent Resident to help maintain your status.
Congratulations! Receiving your green card (officially called a Permanent Resident Card, Form I-551) is a life-changing milestone. It means you have been granted permission to live and work in the United States permanently.
Now that you're a Lawful Permanent Resident (LPR), it's important to understand both the new rights you've gained and the key responsibilities you must follow to maintain your status. This guide breaks down what you need to know as you start your new life in the U.S.
As a Lawful Permanent Resident, you now have many of the same rights as U.S. citizens.
Here’s what you can now do:
Maintaining your permanent resident status means following certain rules. These responsibilities are very important.
Here’s what you are required to do:
Your green card gives you the right to live permanently in the United States. USCIS expects you to make the U.S. your primary home.
For many, getting a green card is a major step toward becoming a U.S. citizen. Being a Lawful Permanent Resident is a requirement before you can apply for citizenship through the process called "naturalization."
After you meet the eligibility requirements—which typically include holding your green card for a certain number of years (usually five years, or three if married to a U.S. citizen), demonstrating good moral character, and passing English and civics tests—you can choose to apply to become a full U.S. citizen.
Welcome to your new life as a U.S. permanent resident! Understanding these rights and responsibilities is the key to successfully living in the United States and, if you choose, eventually becoming a citizen.
Learn when and how to file Form I-90 if your Permanent Resident Card is lost, stolen, or expiring.
A guide to replacing or renewing your green card. Learn when and how to file Form I-90 if your Permanent Resident Card is lost, stolen, or expiring.
As a Lawful Permanent Resident, your Green Card (officially Form I-551) is your most important document for proving your identity and your right to live and work in the United States. But what happens if it gets lost, stolen, damaged, or is about to expire?
Don't panic! There is a clear process for replacing or renewing your card. This guide will walk you through when you need to file, what form to use, and the basic steps involved.
You must apply for a replacement card if your current one was:
Very Important Distinction: This process outline below is for renewing a 10-year green card. If you have a 2-year conditional green card (usually from a recent marriage), you do NOT use this process. You must file Form I-751, Petition to Remove Conditions on Residence, to remove conditions and get your 10-year card.
The application to replace or renew your green card is Form I-90, Application to Replace Permanent Resident Card. This is the main form you will need to complete and file with USCIS.
Filing Form I-90 is a relatively straightforward process, and for most people, it can be done online.
Step 1: Complete Form I-90
Step 2: Gather Your Supporting Documents
Step 3: Pay the Filing Fee
Step 4: Submit Your Application
Step 5: Attend Your Biometrics Appointment
Step 6: Receive Your New Green Card
Waiting for your new green card can take several months. What if you need to travel internationally during this time?
It's always best to resolve your need for travel proof before you leave the United States to ensure a smooth return.
Discover what impacts green card wait times and how to find current estimates.
One of the biggest questions on any green card applicant's mind is: "How long is this going to take?" It's a fair question, however, there's actually no one-size-fits-all answer. Green card wait times can vary wildly, from a few months to many, many years.
This guide will help you understand what "average wait times" really mean, what makes them change, and where you can look for the most current estimates for your specific situation.
Think of the green card process like different lines at a big, government-funded amusement park. Some lines move fast, some slow, and sometimes new lines open up or old ones get longer. Here are the main things that influence how long you might wait:
When you see "average" wait times published (either by USCIS or other sources), it's important to understand what that means:
So, while averages can give you a rough idea, don't make plans based on them. Focus on filing a strong application and then using the official tools to track estimates for your specific situation.
Here’s how you can find the most up-to-date estimates:
Quick Checklist for Finding Your Estimated Wait:
It's natural to get anxious if your case seems to be taking longer than the published estimates. Here are a few things to consider:
If your case is significantly outside the normal processing times and you haven't received any updates, you might be able to submit a case inquiry to USCIS.
Navigating green card wait times requires patience and staying informed. By understanding the factors involved and knowing where to find official estimates, you can better manage your expectations throughout your immigration journey. Always rely on official government sources for the most accurate and up-to-date information.
USCIS Online Account Number: what it is, how to get one, and its role in managing immigration forms
If you've filed certain immigration forms online with USCIS (U.S. Citizenship and Immigration Services) recently, you might have noticed a new number: your USCIS Online Account Number.
This guide will explain what a USCIS Online Account Number is, how you get one, and why it's becoming an important part of managing your immigration journey online.
Think of your USCIS Online Account Number as a unique ID for your personal online account with USCIS. When you create an account on the official USCIS website to file forms online, pay fees, or track your cases, USCIS assigns you this number.
It’s a way for USCIS to link all your online activities and applications filed through that specific account. It's different from:
The USCIS Online Account Number is purely for your online account itself.
It's pretty straightforward:
If you file a paper form first and then create an online account to link that paper case using an Online Access Code mailed to you by USCIS, you'll also see your USCIS Online Account Number in your online profile once it's set up.
USCIS is trying to make things more digital and streamlined. This Online Account Number helps them:
As USCIS transitions more forms to online filing and updates paper forms, they've started adding a dedicated spot for the "USCIS Online Account Number."
What if I don't have one when filing a paper form? If you're filing a paper form and don't have a USCIS online account yet (or don't know your number), you can generally leave that field blank. You won't be penalized for not having one if you're filing by mail and haven't used the online system before.
However, creating an online account and then using that number can be beneficial for managing your cases.
You don't necessarily need to memorize it, but it's a good idea to write it down someone secure and easily accessible.
If a form asks for it and you have an account, it's best to look it up and include it.
As USCIS continues to improve its online systems, this Online Account Number will likely become an even more integral part of how you interact with them. For now, just know it’s there to help connect your online activity!
Changing Your Name During Divorce as a Non-U.S. Citizen

Last Updated: March 26, 2025.
Learn about name change procedures, court approval, filing fees, and updating legal documents with step-by-step instructions for restoring a maiden name or adopting a new one.
One way to reclaim your identity and move forward after divorce is by restoring your pre-marriage name. Whether you want to restore a maiden name, revert to a previous name, or adopt a completely new one, there are specific legal steps to follow. This guide provides a comprehensive overview of the process, including legal requirements, documentation, and potential challenges.
Many jurisdictions allow individuals to request the restoration of their maiden name as part of the divorce process. This request is typically included in the initial divorce petition or response and must be approved by the court in the final divorce decree. If granted, this provision only allows for the return to a prior legal name and does not permit adopting a completely new name without additional legal steps. Rules can vary by state.

If you did not request a name change during your divorce or decide you want a completely different name after your divorce has been finalized, you will need to follow a separate legal name change process.
Most courts require filing a formal petition, undergoing a background check, and obtaining a court order to finalize the name change. The process may vary depending on where you live.
If you are not a U.S. citizen, changing your name during or after divorce may require additional legal steps depending on your immigration status and country of origin.
It's possible to do a name change while going through immigration processes; however, you should have copies of your name change documentation in hand and ready to submit to USCIS, in case the reviewing immigration officer gets confused about a petitioner or beneficiary's identity. If an immigrant or their spouse can't prove who they say they are with the documents to back their name change up, that could cause delays and will likely cause them to receive a request for evidence (RFE).
If you are a visa holder or lawful permanent resident (green card holder), you must update your name with the U.S. Citizenship and Immigration Services (USCIS) using the appropriate form (e.g., Form I-90 for green card updates).
If you are in the process of naturalization, you may be able to request a name change as part of your citizenship application.
You may need to update your name on your home country’s passport and other national identification documents through the respective embassy or consulate. Some countries may have specific rules about recognizing name changes made abroad, requiring additional legal steps.
If you are on a work visa, notify your employer and update records with the U.S. Department of Labor or other applicable agencies. Sponsored visas may require notification to the petitioner (e.g., a spouse or employer sponsoring your visa).
Ensure your travel documents match your updated name to avoid complications at border controls. If you have dual citizenship, you may need to update both sets of documentation to ensure consistency when traveling.
Some countries require a separate legal process to recognize a name change made in the U.S. Consult your home country’s embassy or consulate to determine the necessary steps.
A parent’s name change does not automatically extend to their children. If you want to change a child’s last name after a divorce, you must go through a separate legal process. Courts generally prioritize the best interests of the child and require consent from both parents, unless there are extenuating circumstances such as parental abandonment or safety concerns.

If you are changing your own or your child’s name, here are some things to keep in mind.
Changing your name can have implications for financial accounts, property ownership, tax filings, and legal documents. Ensure all relevant institutions are notified to prevent complications.
If you hold professional licenses, own a business, or have contracts under your previous name, ensure that all legal documents reflect the change to avoid issues with employment or ownership rights.
As noted in the section about immigration status, if you have international ties, be aware that name changes may need to be recognized in other countries through additional legal steps, including updating visas, citizenship documents, and travel records.
While many name changes can be handled without an attorney, consulting a legal professional can provide valuable guidance, especially in cases involving minor children, name changes across different jurisdictions, or if complications arise. Legal aid services and self-help resources provided by government websites can also offer support and step-by-step instructions tailored to your location. Navigating a name change during or after divorce involves multiple steps and legal considerations. Understanding these processes in advance can help ensure a seamless transition and prevent future complications. Whether restoring a previous name or choosing a new one, following the proper legal channels will help you move forward with confidence.
Pay as you go with our new Klarna integration!
You asked and we listened! SimpleCitizen has recently released an exciting new integration that allows customers to “Buy Now, Pay Later” using Klarna. Klarna is a third-party provider that allows customers to make purchases and then pay them back using a variety of payment plans.
Signing up for Klarna is easy and can be done in just a few short steps. If you select Klarna as your payment method at your SimpleCitizen checkout, you will be directed to their website to set up the ability to pay for your SimpleCitizen application in installments. Klarna has different payment plans with interest rates based on your credit profile and the payment plan you select. Please note that SimpleCitizen’s Klarna integration cannot be used to pay for any USCIS filing fees at this time. Rather, it can only be used for SimpleCitizen’s application preparation services.
In order to use their services, Klarna requires that the account holder meet the following requirements:
The ability to use Klarna is dictated exclusively by Klarna’s eligibility criteria. It may require a soft credit check (conducted by Klarna), depending on which payment plan you want to use. You can learn more about Klarna’s eligibility criteria here.
Klarna offers four different payment plans which offer incredible flexibility to consumers:
1. Pay in Full at Checkout
2. Four interest-free installments paid automatically every 2 weeks
3. Pay in up to 30 days
4. Pay over time with small monthly payments
All Klarna payments and payment plans can be managed in the Klarna app.
In addition to flexible payment options, Klarna has many other great features that can help make life easier! These include, but are not limited to:
As a friendly reminder, Klarna is a third-party service and is separate from SimpleCitizen. Financing terms are offered by Klarna and it's banking partners. Any questions regarding their account services, eligibility, payment plans, making the payments, etc. should be addressed via their customer service team.
This article will detail what an I-94 is, where to request an I-94, and more.
Many immigration applications require proof of a visitor’s last entry into the United States. A few different documents can show this, one of them being Form I-94. Form I-94, which used to be issued as a paper version, is now issued primarily electronically. Sometimes, navigating how to find the I-94 can be overwhelming, but we will guide you through the process. This article will detail what an I-94 is, where to request an I-94, and what to do if your I-94 is unavailable.
Form I-94 is the arrival/departure record of a nonimmigrant visitor’s most recent stay in the US. This document is issued by the Department of Homeland Security (DHS) upon arrival and is connected to the individual’s passport used for that arrival. In addition to recording a visitor’s most recent arrival, this document also designates until what date that individual is legally permitted to stay in the US. This date is called the “date of authorized stay” on Form I-94.
Form I-94 used to be provided on paper during a visitor’s entry into the US. The visitor would present the Form to US Customs and Border Protection (CBP) and be issued a paper stub indicating their arrival and authorized departure record. However, to streamline this process, CBP has automated Form I-94 to include a stamp in a visitor’s travel document/passport. This stamp will show the date of arrival and the date of authorized stay (the date when a visitor must exit the US). Additionally, CBP keeps an online record of the I-94 but does not present the visitor with that record. Suppose an immigration application requests a copy of Form I-94. In that case, it is requesting a copy of the electronic record (or the paper record if the last entry was prior to the issuing of electronic records). However, for immigration purposes, applicants typically include copies of the passport stamp from their recent arrival and the electronic I-94 record.
The DHS may issue an I-94 to the following individuals:
Visitors may sometimes need a copy of their I-94 to verify their immigration status, alien registration, or employment authorization. Visitors who need a copy of their I-94 can request it from the US Customs and Border Protection (CBP) website.
The CBP website allows visitors to apply for a new I-94, request the I-94 from their most recent entry, and view their travel history (showing all of their most recent entries into the US). Additionally, since the I-94 records a visitor’s authorized stay, visitors can use it to see to what date they are legally allowed to remain in the US until.
Please follow these steps when requesting an I-94 from the CBP website:



You can print this page if you need the I-94 to verify immigration status, alien registration, or employment authorization or to keep it for your records.
In some cases, visitors may be unable to request their I-94 from the CBP website. The following steps may help:
At times, the I-94 record available on the CBP website may be from a former entry (but not from the most recent entry into the US) or may have some errors on it. Here are a few options for how to proceed in these situations:
The I-94 record serves as a log of a nonimmigrant’s most recent entry into the US. It also specifies the immigrant’s date of authorized stay. If an immigrant needs a copy of their I-94 record, they may visit the CBP website to request their I-94. If someone cannot obtain their I-94, they may also file Form I-102, Application for Replacement/Initial Nonimmigrant Arrival-Departure Record, with USCIS.
We’re happy you’re here! If you are applying for an adjustment of status, SimpleCitizen wants to help! We can help you simplify the process of applying for a green card with the help of immigration professionals for a fraction of the cost. Learn more here to get started!
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Understanding SimpleCitizen's three package tiers.
Our goal with SimpleCitizen is to make your entire process as simple as possible. Part of that is helping you get the level of support you desire and that your case needs. Choosing between various packages can feel daunting, so let's look through what each of our package offerings include and help give some guidance to consider as you select the package for you!
As the lowest-tiered package that SimpleCitizen provides, the Essential package is an excellent option for those who are confident in their ability to provide the necessary immigration information but want some extra support along the way. This support from SimpleCitizen includes the following:
The enhanced package is an excellent option for people who feel their case is fairly straightforward but want the extra benefit of meeting with an attorney to receive guidance on how to be the most successful as they prepare their application and the peace of mind that if USCIS requests more information, they will receive help responding to the request.
In addition to the Essential package offerings, this Enhanced package includes:
SimpleCitizen’s Professional package aims to provide additional opportunities to connect with licensed attorneys while being affordable and accessible. This is a great option for users who want to connect one-on-one with the attorney assigned to their case at various points of the process. It gives opportunities to address concerns and review their case recommendations.
In addition to the Essential and Enhanced offerings, the Professional package includes:
The decision between which package works best for you is personal, but we know that many of our customers often consider similar factors to make their decision. Here are some common reasons to consider:
Some defining differences between the three packages are direct access to a licensed attorney and support if USCIS needs additional evidence or information. While some people's confidence in continuing with an attorney having reviewed their application is sufficient, others feel a desire to meet the reviewing attorney face to face to talk through their case at various points throughout the process.
One of the most common reasons people choose their package is the complexity of their case. But sometimes, it can feel overwhelming to determine if your case is complicated or not. Here are some things to consider:
Consider what you hope your case looks like post-submission to USCIS. While SimpleCitizen continues providing legal information and updates on both packages, the enhanced and professional packages also get additional attorney support to answer USCIS requests for further evidence. Request for Evidence (RFEs) are standard practice at USCIS, but answering thoroughly is key to an applicant not getting a case denied. In addition, many people state that the USCIS interview causes them a lot of stress, and they benefit from knowing that they can meet with an attorney to go through their case and discuss anything causing anxiety.
Another significant factor is how you feel about the level of support you’d like. Some people feel more comfortable with personalized guidance that comes from multiple attorney consultations, while others are comfortable with largely self-guiding their process. Choose a package that aligns with your preferred level of involvement.
Whether you choose the Essential, Enhanced, or Professional package, our mission remains the same: streamlining and simplifying your process through the US immigration system. You are our highest priority. We can’t wait to help make your immigration dreams become a reality. You can click here to get started!
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We explain what a FOIA request is, what they are used for, and when they should be submitted
Have you ever needed to reach out to a government agency for help with a previous or current immigration request? If so, you may be familiar with what are called FOIA requests! In this article, we'll explain what a FOIA request is, what they are generally used for, and when they should be submitted.
If you are trying to get personal documents from a government agency, you may have heard of a FOIA Request. FOIA stands for Freedom of Information Act. Passed in 1967, the Freedom of Information Act states that the public has the right to request records from the government. As long as the information is not protected by one of the specified nine exemptions or three exclusions, the government is required to provide it. Since FOIA was passed, each government agency has developed a method for the public to submit requests for documents through their agency. Typically, FOIA requests are not needed to file for an immigration benefit. However, they can be useful in situations where an individual needs more information about a previous immigration application or needs to request information to help with a current one.
The Nine Exemptions and Three Exclusions
Government agencies are only allowed to withhold information if it is protected by one of the nine exemptions or three exclusions. These exemptions are designed to protect information such as classified documents, trade secrets, or information that unreasonably violates the privacy of other people. For a full list of the exemptions and exclusions, see this link.
You can submit a FOIA request to a government agency anytime you need specific information from them that is not readily available through other means.
Here are some examples of reasons someone might submit a FOIA request to USCIS:
FOIA Requests can also be submitted to other government agencies as well. Here are some examples of reasons someone might submit a FOIA request to another agency as a part of their immigration application:
Please note: If you are requesting a FOIA because you are in deportation proceedings, it is a good idea to consult an immigration attorney. If you need help finding an immigration attorney, AILA’s lawyer search can help locate attorneys living in your area.
FOIA Request Fees: Sometimes, fees are associated with FOIA requests. These fees vary by agency. They are usually based on the amount of time (in hours) it takes to process the request or the number of copies required. USCIS does not charge for the first 2 hours or 100 copies but does start to charge after that. If the fees are anticipated to cost more than $250, they may contact you in advance of completing the request.
Feel free to reach out to our live chat with any additional questions you may have about FOIA requests. If you would like additional support and a full review of your documents by a licensed attorney after completing your FOIA request, we would be happy to help you with your application! You can sign up for one of our application packages here, and we will help guide you through the application process. We're happy you're here!