Policy Update: Reschedule USCIS Biometric Appointments Online

USCIS Announces Online Self-Service Tool to Reschedule Biometric Services Appointments

On June 28, 2023, USCIS announced an online self-service tool to reschedule biometric services appointments. This can be done through my.uscis.gov online accounts by benefit requestors, their attorneys, or their representatives for individuals who filed on paper or online applications.

USCIS outlines the following process to make those requests, "To use the biometric services appointment rescheduling tool, individuals who have good cause to reschedule must first create a USCIS online account (if they do not already have one) and visit my.uscis.gov before their scheduled appointment date. The individual must:

• Select the Biometric Rescheduling option;
• Follow the on-screen instructions to reserve a new appointment time and/or appointment location;
• Choose a method (email or SMS message) to receive a confirmation message once a printable copy of the new appointment notice is available; and
• Print the new appointment notice to bring to the application support center (ASC).

Each person must then bring the printed new appointment notice along with a valid, unexpired photo identification (for example, Form I-551, Permanent Resident Card (also known as a Green Card), passport, or driver’s license) or other identity documentation as authorized by USCIS to the appointment. If the applicant has more than one biometric services appointment notice, the applicant should bring all notices to the ASC appointment. A printed copy of an appointment notice is required by the Executive Office of Immigration Review (EOIR) and ASCs will not accept electronic copies of notices."

They have also provided a Policy Manual Update to explain when untimely requests or missed appointments will be considered for rescheduling appointments.

They state that "Good cause exists where the request to reschedule provides a sufficient reason for the benefit requestor’s inability to appear on the scheduled appointment date. Sufficient reasons for “good cause” may include, but are not limited to:

• Illness, medical appointment, or hospitalization;
• Previously planned travel;
• Significant life events such as a wedding, funeral, or graduation ceremony;
• Inability to obtain transportation to the appointment location;
• Inability to obtain leave from employment or caregiver responsibilities; and
• Late delivered or undelivered biometric services appointment notice."

In addition, they have provided specific circumstances where biometrics appointments can still be rescheduled via contacting the USCIS contact center. Stating, "You must still call the USCIS Contact Center to reschedule an appointment if:  

• The request is within 12 hours of your existing appointment time;
• This is the third attempt to reschedule the same appointment;
• The request is for a missed appointment; or
• The tool is unavailable due to technical reasons."